Cancellation & Rescheduling Policy
Owner action required: the notice periods and any fees below are placeholders pending confirmation. Confirm them before this page is relied upon, and make sure the same numbers appear on your quotes.
Rescheduling
Life happens, and we would much rather move your visit than lose it. Give us as much notice as you can and we will find another slot. There is no charge for rescheduling with reasonable notice.
Cancelling a visit
Tell us as early as you can. A cleaning slot held for you is a slot another client could have used, so late cancellations are the one thing that genuinely hurts a small business.
If we cannot get in
If we arrive at the scheduled time and cannot access the property — no key, wrong code, blocked access, or an unexpected pet situation — we have to treat it as a late cancellation. Please confirm access details in advance.
If we need to reschedule
Occasionally illness, weather, or an emergency means we have to move your visit. We will tell you as soon as we know and offer the earliest alternative we have.
Recurring plans
There is no long-term contract. You can skip a visit, change your frequency, pause, or stop entirely. Just tell us — ideally before the day.