Terms of Service
Owner action required: these terms are a starting framework and must be reviewed and approved before being relied upon.
Quotes
Quotes are free and given for a specific property, scope, and condition. If the property differs materially from what was described — significantly larger, in much worse condition, or with additional rooms — we will tell you before starting and agree a revised price with you. We will not change a price silently.
Scheduling and access
You are responsible for providing access at the scheduled time, including keys, codes, gate or building access, and parking information. If we cannot access the property at the scheduled time, the visit may be treated as a late cancellation.
Scope
The published cleaning checklist defines what is included. Work outside that checklist is quoted separately. We do not perform any task listed under “what we do not do” on that page.
Your property
We treat every home with care. Please put away irreplaceable or highly fragile items before a visit. Tell us in advance about surfaces requiring specific products, and about any pre-existing damage. Report any concern within 24 hours of a visit so we can address it while the facts are fresh.
Payment
Payment terms and accepted methods are confirmed with your quote.
Cancellation
See our cancellation policy.
Right to decline
We may decline or stop a job where conditions are unsafe or unsanitary beyond normal cleaning, including biohazards, pest infestation, or hoarding conditions that were not disclosed.
Website content
Information on this site is provided in good faith and may change. Photographs are of our own work, published with permission.